Privacy policy

Privacy Policy

This privacy policy only applies for the websites and services controlled by RCG Joint Stock Company (RCG) where this privacy policy is posted or referenced and to information collected via customer services calls to the RCG and through product registration cards (collectively, the “Sites”). This privacy policy does not pertain to other information that is collected offline or to information that is posted or provided by third parties.


Please note the arbitration provision set forth below, which may, except where and to the extent prohibited by law require you to arbitrate any claims you may have against Royal Crystal on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY.

Information Collected

This privacy policy applies only to information collected on the Sites and does not apply to information collected by RCG through any other means.

We collect two types of information from visitors to the Sites: (1) Personally Identifiable Information; and (2) Non- Personally Identifiable Information.

(1) Personally Identifiable Information

“Personally Identifiable Information” is information that identifies, relates to, or could reasonably be linked to – directly or indirectly – you personally, such as your name, address, telephone number, email address, or company name. RCG collects and stores the Personally Identifiable Information that you have provided to us.

(2) Non-Personally Identifiable Information

“Non-Personally Identifiable Information” is any information that does not identify you personally, such as aggregated information or technical information. Here are the ways in which we may collect information on the Sites:

We may collect your first and last name, mailing address and product or service details if you contact us with a question related to our products or services; We may collect your first and last name, mailing address and billing information if you request for quotation a product or service on the Sites; We may collect registration details about a product or service that you request for quotation from RCG and this information may be tied to your name and mailing address; We may collect your first and last name, mailing information, email address and billing information if you download information from a Site; We may collect your name, email address or phone number if you contact us with a question; We may collect your first and last name, date of birth and email address if you choose to participate in a contest or sweepstakes. We may collect your IP address, a number that lets computers attached to the Internet know where to send you data, such as the web pages you view; and/or We may collect registration information or other details about your product or service. Unless this information is tied to your name or address, it is not considered personally identifiable.

Cookies and Other Similar Technologies

A “cookie” is a small text file that may be used to collect information about your activity on the Sites. For example, when someone visits a page within the Sites, a cookie is placed on the user’s machine (if the user accepts cookies) or is read if the user has visited the Sites previously. Cookies may also be used to track users across the Web. We use the information we collect from cookies for marketing and product planning purposes. Collected data may also be shared, in aggregate form, with third-parties (e.g., dealers, marketers, and distributors). Different cookies are used to perform different functions, which we explain below:

Essential – Some cookies are essential in order to enable you to move around the Sites and use their features, such as accessing secure areas of the Sites. Without these cookies, we cannot enable appropriate content based on the type of device you are using.

Browsing and Functionality  – These cookies remember choices you make on the Sites. For example, when you return to the Sites, these cookies help remember your preferences, such as language preferences.

Analytics – These cookies collect information about how you use the Sites, for instance, which pages you go to most often, and if you get any error messages. In particular, we use Google Analytics to help us measure how you interact with the Sites and to improve user experience. To learn more about Google Analytics privacy practices and opt-out mechanisms, please visit the Google Analytics Security and Privacy Principles page at Google also provides a complete privacy policy and instructions on opting-out of Google Analytics at

Targeted Advertising – Third parties, such as Google and Facebook, may use cookies and other similar technologies like pixels to collect or receive information from the Sites and elsewhere on the Internet and use that information to provide you with targeted ads. These cookies may also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. If you would like to opt-out of such advertising practices on the particular device on which you are accessing this privacy policy, please go to .

We do not currently honor any “do-not-track” signal sent by browsers. However, you may opt-out of targeted advertising from National Advertising Initiative members by visiting If you are using an iOS device, you may opt-out of tracking for advertising purposes by clicking on Settings → Privacy → Advertising → Limit Ad Tracking. If you are using an Android device, you may opt-out of tracking for advertising purposes by going to Settings → Google Settings → Ads → Enable “ Opt-out of Ads Personalization. ”

You may also set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users to our Sites. Additionally, some of the cookies we use may be flash cookies or Adobe cookies. While they are harmless, they may contain Non-Personally Identifiable Information and depending on your browser these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted.

We also use “web beacons,” which are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages.

Use of Information Collected Via the Sites

We use information that is collected on these Sites primarily for the following purposes:

To deliver services;

To alert you to special offers, updated information and other new products or services from RCG, or other third parties, or to forward promotional materials to you;

To complete a transaction or service requested by you;

To fulfill the terms of a promotion;

To ensure the Sites are relevant to your needs;

To help us create and publish content most relevant to you;

To notify you about a material change to this privacy policy or the Terms of Use Agreement, if necessary;

To allow you access to limited-entry areas of the Sites; and

To contact you in response to sign up forms such as Contact Us or other inquiry.

Sharing and Disclosure of Information

We may share or disclose your Personally Identifiable Information in the following instances:

To fulfill a service to you. For example, if you purchase or download an item from a site, we may share your Personally Identifiable Information in order to provide the item to you. In addition, if you email us a question, we may use your email address to process your request and respond to your question. In addition, if you purchase a product via the Sites, we may need to share your data with third parties in order to have that product delivered to you and installed as you requested. Also, if you are entering a sweepstakes or contest, we may use your Personally Identifiable Information in order to fulfill the terms of that promotion.

To strategic partners, agents, third party marketers or other unaffiliated parties who are offering products or services that we believe may be of interest to you. These parties may use your Personally Identifiable Information to contact you with an offer or advertisement related to a product or service.

To unaffiliated third-party service providers, agents or independent contractors who help us maintain our Sites and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on RCG’s behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). These third-party service providers include HubSpot, a company that provides customer related management and marketing services to us and has access to your Personally Identifiable Information for that purpose. We seek to ensure that these unaffiliated third parties will not use the Personally Identifiable Information for any other purpose than to provide the administrative services for which they are responsible.

To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property, including the rights and property of RCG or act in urgent circumstances to protect the personal safety of our end users.

To third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.

To track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.

To protect against potential fraud, we may verify with third parties the information collected from these Sites. In the course of such verification, we may receive Personally Identifiable Information about you from such services.

Collection and Use of Information from Children Under the Age of 13

RCG does not knowingly collect or solicit Personally Identifiable Information from anyone under the age of 13 or knowingly allow such persons to use the Sites. If you are under 13 please do not attempt to register on the Sites or send us any Personally Identifiable Information.

International Transfer of Information

We are a Vietnam-based company. If you choose to provide us with Personally Identifiable Information, RCG may transfer that information to its affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from Americas or the European Union or other regions with laws governing data collection and use that may differ from Vietnam law, please note that you are transferring your Personally Identifiable Information to Vietnam which does not have the same data protection laws as those countries and by providing your Personally Identifiable Information you consent to: the use of your Personally Identifiable Information for the uses identified above in accordance with this privacy policy; and the transfer of your Personally Identifiable Information to Vietnam as indicated above, in accordance with applicable law.

Opt-Out and Additional Rights

From time to time, we communicate with users who subscribe to our services via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional and you have consented to receiving such e-mails by providing your email address.

We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.

You have the following additional rights:

  • You have the right to request information about the categories and specific pieces of Personally Identifiable Information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
  • You have the right to request information about our sale or disclosure for business purposes of your personal information to third parties.
  • You have the right to opt out of the sale of your Personally Identifiable Information to third parties.
  • You have the right to request the deletion of your Personally Identifiable Information.

Forums, Chat Rooms and Other Public Posting Areas

Please note that any information you include in a message you post to any product review board, chat room, forum or other public posting area is available to anyone with Internet access. If you don’t want people to know your e-mail address, for example, don’t include it in any message you post publicly. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.

Third Party Web Sites

This privacy policy applies solely to information collected on the Sites. The Sites may contain links to other web sites. We are not responsible for the privacy practices or the content of these other web sites.


In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the Personally Identifiable and Non-Personally Identifiable Information collected via the Sites.

Changes to this Privacy Policy

We reserve the right to change this privacy policy from time to time in our sole discretion. When we do, we will also revise the “last update” date at the bottom of this privacy policy. If material changes are made to the privacy policy, we will notify you by placing a prominent notice on the Sites and via email at the email address we have on file for you. We encourage you to periodically review this privacy policy to keep up to date on how we are handling your Personally Identifiable Information.


We make reasonable efforts to ensure security on our systems, however, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to RCG is done at your own risk.

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Sites or providing Personally Identifiable Information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Sites. We may post a notice on our Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

1. Dispute Resolution and Agreement to Arbitrate

Except where and to the extent prohibited by law, by using the Sites, you and we agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites or the breach, enforcement, interpretation, or validity of this privacy policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party thirty (30) days in which to respond to or settle the Dispute. Notice shall be sent to:

Us, at RCG Joint Stock Company, 2nd floor, Building A, Rivera Park Ha Noi – Thanh Xuan Trung Ward – Thanh Xuan District – Ha Noi – Vietnam

Both you and we agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this privacy policy, including any claim that all or any part of this privacy policy is void or voidable.

Contacting RCG

If you have any questions about this privacy policy or our privacy practices, please contact us at []. All information you provide in any written communication will also be covered by this policy.