Warranties

SPC Floor Warranty Policy

1. Warranty Period

2. Warranty Conditions

• The product is still in the warranty period
• The condition for receiving the warranty is that the customer has activated the electronic warranty right after installation and has it on RC Floor’s warranty data.
• The warranty coverage is for the end user only and is not transferable to others.
• Customers will receive a free warranty against manufacturing defects, including:
• Products are termite, rotten, water soaked.
• Products are deformed, blistered, broken.
• The product is discolored under normal conditions.
• The product is damaged  wear layer under normal conditions.
• Warranty is valid only in the event that all Manufacturer’s installation and maintenance recommendations are strictly followed..

3. Conditions not covered by warranty

• The product is out of warranty period.
• Failure to follow the installation instructions results in product damage.
• Defective product due to user or weather.
• Arbitrarily disassemble, relocate.
• Faults related to the locking system due to foundation warping, undulation, improper lining material or overloading.
• Using adhesives with SPC flooring is not suitable.
• Improper cleaning and hygiene of the product leads to discoloration due to high concentration of chemical solutions and detergents..
• The product is discolored due to direct exposure to sunlight.
• The product is stained or discolored due to dyes, coal stains, tar, adhesives…
• The product surface is scratched, concave, damaged by sharp objects, the user wears sand-stick shoes on the floor, heavy objects. It is recommended that the bearing capacity of the product does not exceed 69kg/cm2.
• Product surface is scorched, warped due to exposure to flame or high temperature.